Shipping policy

📦 Shipping Regions & Delivery Time

We offer worldwide shipping, and all orders are processed and shipped within 1-3 business days. Estimated delivery times (excluding processing time) are as follows:

  • 📍 United States (Including Hawaii & Alaska): 3-7 business days
  • 📍 Canada: 5-10 business days
  • 📍 Asia (Japan, South Korea, Taiwan, Singapore, etc.): 7-15 business days
  • 📍 Europe & Australia: 7-15 business days
  • 📍 Other International Destinations: 10-20 business days (depending on local postal services)

🚀 Express Shipping (DHL / FedEx / UPS): 3-7 business days (additional charges apply)

⚠ Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.

💰 Shipping Rates

  • United States (All 50 States, Including Hawaii & Alaska): Free shipping on orders over $50 USD; otherwise, a flat shipping fee of $5.95 USD applies.
  • Canada & Asia: a flat shipping fee of $15 USD applies.
  • Europe & Australia: a flat shipping fee of $18 USD applies.
  • Other International Destinations: Flat shipping fee of $20 USD

🚀 Express Shipping (DHL / FedEx / UPS): Rates will be calculated at checkout based on your location.

📦 Order Processing & Tracking

  • All orders are processed within 1-3 business days.
  • Once shipped, you will receive a tracking number via email, allowing you to monitor your order’s status.
  • For special requests (such as expedited shipping or gift packaging), please leave a note at checkout or contact us.

🚚 Shipping Policy & Responsibility

  • Incorrect Address: Please ensure your shipping address is correct before placing an order. If an order is returned due to an incorrect address, the customer will be responsible for the reshipping fee.
  • Unclaimed Packages: If a package is returned due to being unclaimed or undeliverable, we can reship it at the customer's expense.
  • Customs & Duties: International customers may be subject to customs duties or import taxes, which are the buyer’s responsibility.

📩 Contact Us

If you have any questions or concerns, please contact us:
📧 Email: support@thepearljewelers.com